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Integrations
Operations
ITSM & Incident Management

ITSM & Incident Management

Overview

Britive integrates with ITSM and incident management platforms in two ways:

  • Ticket-gated access — require a valid, open ticket before a user can check out a profile. Britive validates the ticket number against the connected ITSM at checkout time.
  • Incident-driven escalation — automatically provision emergency access when an on-call escalation is triggered, and revoke it when the incident is resolved.

The guides here cover configuring each supported platform as an ITSM or incident management connection in Britive.

ITSM connections are configured in Settings → Connections in the Britive console and then attached to profiles or policies via britive_advanced_settings.

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